FAQ

COVID-19 Update

We're actively following the latest developments about the Covid-19 outbreak. We are continuing to fulfil orders, although fulfilment time will take a little longer than expected due to a reduced capacity at our print facilities in both USA and Europe. We appreciate your patience and support!

Currently we don't ship to the following countries: American Samoa, Angola, Argentina, Azerbaijan, Bermuda, Bolivia, Botswana, Brunei, Cameroon, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Fiji, French Guiana, French Polynesia, Gambia, Guatemala, Guyana, Haiti, Honduras, Iraq, Ivory Coast, Jamaica, Kiribati, Kyrgyzstan, Laos, Liberia, Libya, Madagascar, Malawi,  Mauritania, Mauritius, Mongolia, Myanmar, Nepal, New Caledonia, Panama, Papua New Guinea, Paraguay, Peru, Rep. Of Congo, Rwanda, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sudan,  Tajikistan, Tanzania, Timor-Leste, Tonga, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe.

About Our Prints

Lustre Is Our Premier Paper Offering And It Has A Slight Gloss With A Subtle, Often Pearl-Like Texture, Providing You With Highly Saturated Look And Maximum Ink Coverage. Because Of Its Saturation And Resistance To Fingerprints, Lustre Paper Is A Popular Choice For Giclée Quality Photographic Prints.

10 Mil (0.25 Mm) Thick

Matte Has More Of A Texture Than Lustre, It Has A Very Smooth, Non-Glare Surface. We Use Thick And Durable Paper. Each Print Is Giclée-Printed On Archival, Acid-Free Paper That Yields Brilliant Prints To Brighten Up Any Room.

10.3 Mil Thick

It’s A Hard Question To Answer Because It All Comes Down To Your Personal Preference. Most Of Our Customers Choose Lustre Because It Is A Beautiful Marriage Of Matte And Glossy, Our Lustre Finish Brings The Best Of Both Worlds, And It Looks Amazing Especially If You’re Going To Frame It Behind A Glass. Some People Prefer Matte Because It Has More Textured Surface And Not As Reflective As Glossy Paper.

Depending On Your Shipping Location, 99% Of Our Printing Jobs Will Be Processed In The Usa And Europe.

Most Of Our Prints Come In 12X16 In, 16X20In, 18X24In And 24X36In

These Are True Sizes, Edge To Edge, Which Means You Can Either Frame Them As They Are, Or Add White Borders To Make The Overall Frames Bigger (A Very Popular Option)

All Artworks Sold On peteryanstudio.Com Are Prints Only, So Therefore You Can Choose Frames Of Your Choice. 

A Lot Of Places Sell Photo Frames (Eg Ikea) Or You Can Get Custom Framing By Visiting A Local Photo Framing Shop. (Yelp Or Google Search). There Are Plenty Of Places That Offer Such Services In Almost Every City.

Alternatively, You Can Purchase Framed Prints From Our Society6 Store: https://society6.com/yantastic

We Strive For A High Degree Of Image Accuracy. However, In Some Cases, The Visual Representation May Be Approximate, Or Prints May Vary. 

About Ordering

We Accept All Major Credit Cards Such As Visa, Mastercard, American Express, As Well As Paypal, Apple Pay And Google Pay.

If You Realise A Mistake Has Been Made During The Checkout Process, Please Contact Us Immediately. Unfortunately We Cannot Make Any Changes To Your Order Once It’s Being Fulfilled At One Of Our Printing Facilities. Usually We Will Have Up To 24 Hours To Correct Mistakes And Make Adjustments.

Yes We Do! Please Contact Us Using The Contact Form, And Tell Us More Eg Your Location, Which Print (Url), Preferred Size Etc

We Try Our Best To Respond Within 24 Hours.

About Shipping

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Update: We're Actively Following The Latest Developments About The Covid-19 Outbreak. We Are Continuing To Fulfil Orders, Although Fulfilment Time Will Take Longer Than Expected Due To A Reduced Capacity At Our Print Facilities In Both USA And Europe. More Countries Are Limiting Passenger Flights And Closing Their Borders. While This Doesn't Directly Impact Cargo, Fewer Passenger Flights Mean Fewer Transit Options For Shipments And Longer Lines At Borders. We Appreciate Your Patience And Support!

Each Product Is Individually Printed And Assembled When You Order It, So Please Allow 2-5 Business Days Manufacture Time For Your Prints.

North America: 5-10 business days. Europe: 5-14 business days. Australia, New Zealand and Oceania: 5-14 business days. Asia Pacific: 10-20 business days. Latin America and the Caribbean: 10-20 business days. We will do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose. Depending on your location, prints will be shipped from one of our printing partners in USA, Spain, Australia and Latvia. Prints are shipped in kraft tube boxes with plastic end caps. Due to high demand, prints ordered after December 5th are NOT guaranteed to arrive before Christmas.

Prints Are Carefully Rolled, And Shipped In Kraft Tube Boxes. You Will Receive A Tracking Number Once It’s Been Shipped.

Yes Absolutely! We Ship To More Than 100 Countries Worldwide.

No, Unfortunately We Must Ship To Physical Addresses. However We're More Than Happy To Deliver To Your Company Or Work Address Too.

Due To Covid-19, We Temporaryily Have Paused Express Shipping Worldwide Until Further Notice.

About Returns & Refund

Oh No! Hopefully This Will Never Happen, But If The Product Is Damaged In The Mail, Please Send Us Photo Verification Of The Damaged Goods To Support@Peteryanstudio.Com, Then We’ll Gladly Send A Replacement At No Cost To You. You Do Not Need To Send The Original Parcel Back.

We want you to be stoked with your purchase, so if you’re not, let us know. Please contact us if you have any problems with your order. Please contact us within 3 days of delivery. 

Our prints are custom made to order, so unless they arrive damaged or defective, we can't accept returns or offer a refund for change of mind.

If the product is damaged in the mail, please send us photo verification of the damaged goods to support@peteryanstudio.com, then we’ll gladly send a replacement at no cost to you.

About Peter Yan Studio

Peter Yan Is An Australian Travel Photographer and Creative Entrepreneur based in Melbourne, Australia. Read More

Not At The Moment, But Hopefully One Day Soon! 

Thank You For Supporting Independent Artists And Our Original Work!

Please Either Use The Contact Form, Or Email Us Support @Peteryanstudio.Com