💬 FAQ

COVID-19 Update

We're actively following the latest developments about the Covid-19 outbreak. Currently we don't ship to the following countries: Angola, Brunei, Central African Republic, Chad, French Guiana, French Polynesia, Guadeloupe, Laos, Liberia, Martinique, Mauritius, Mongolia, Myanmar, Republic of the Congo, Reunion Island, Samoa, Seychelles, Sierra Leone, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen.

Art Prints

Lustre and matte are the types of finishes with which we can create your print. They each have their own unique qualities, including how much light they reflect and the visual texture, so it’s completely up to you which you choose. 

Lustre is our premier paper offering. It has a slight gloss with a subtle, often pearl-like texture, providing you with a highly saturated look and maximum ink coverage. There is some light reflection, but it’s not enough to cause glare.

Because of its saturation and resistance to fingerprints, lustre paper is a popular choice for giclée-quality photographic prints. 10 Mil (0.25mm) thick.

Matte prints have more of a texture than lustre. This style has a very smooth, non-glare surface, and there is very little light reflection on the photo.

We use thick and durable paper, and each print is giclée-printed on archival, acid-free paper that yields brilliant results to brighten up any room. 10.3 Mil thick.

The choice is yours! I know that doesn’t make it any easier. But it does all come down to personal preference. I will say that most of our customers love their lustre prints. They choose lustre because it’s a beautiful combination of matte and glossy finishes, as it looks especially good if you’re framing it behind glass.

Still, plenty of people love the matte finish because of its more textured surface and it's less reflective than glossy papers. If you’re choosing not to frame it, the matte look adds a nice subtle detail to the room, too.

Depending on your shipping location, 99% of our printing jobs are processed in the USA, Canada, Australia, Spain or Latvia.

Most of our prints are available in 12X16 in., 16X20 in., 18X24 in., and 24X36 in.

These are true sizes, printed edge-to-edge. This means you can either frame the prints as they are, or you can add a white border to make the overall frames bigger (this is a very popular option!).

For your convenience, all art prints sold on peteryanstudio.com are unframed (Except for Australia). This saves you money on shipping and insurance and lets you choose the frame of your choice at your convenience.

Finding a frame can be just as much fun as selecting the right print. There are plenty of great options that offer photo and art framing services in most cities. Also, larger brands like Ikea sell simple frames in a number of common sizes. 

If you’d like, we do also offer a selection of framed prints from our Society6 store: https://society6.com/yantastic

Customers in Australia have the option to purchase our Premium Framed Prints. Please refer to the section below.

My hope is that every image here shows with a high degree of image accuracy. However, the visual representation may be approximate in some cases, or the printing may slightly affect the final quality.

If you’re curious, the reviews on each page should give you a sense for how happy our customers are with the artwork they’ve received. 

Premium Framed Prints

This product type is only available in Australia.

Our solid wood frames are produced using only plantation grown, environmentally sustainable timber in either a smooth matte white, smooth matte black or a genuine Australian Victorian Ash/Oak. 

Each one of our premium prints is produced in Melbourne, Australia using the highest quality archival, 240gsm enhanced matte paper using archival pigment inks which are engineered to offer dynamic colour vibrancy and exceptional longevity.

Each custom-made frame is personally handcrafted by Peter’s selected team of master picture framers in our Melbourne workshop.

Currently we can only produce and ship framed prints within Australia.

Shipping framed items internationally from Australia is unfeasible and difficult for a number of
reasons. Firstly, the costs are extremely high given the dimensions and size of framed items
when they are packaged. Sometimes higher than the cost of the actual framed print. There are
also challenges around quarantine (when shipping wooden frames) for many countries and
complex rates of import taxes and duties (e.g.: VAT in the EU) which are different for every
country. These fees are payable up front, depending on the retail sale value of the item as
well.

You can always purchase the art prints and frame them yourself.

Our contemporary gallery-styled frames, are a deep box profile measuring 2cm wide on the face and 3.7cm deep against the wall.

All frames are professionally finished with metal hangers and wire, ready to hang.

We only use the highest grade of durable acrylic glazing, engineered to offer the highest optical clarity, whilst being lightweight and safe to handle and hang without any risk of breaking. 

Please allow up to 5mm variance on dimensions as these frames are hand-made.

All our premium framed prints ship directly from our workshop in Melbourne. Please allow up to 1 week for your order to be produced. Then allow additional time for shipping to you depending on your location.

Shipping times to most major Australia metropolitan cities is less than 1 week.  Allow up to 1-2 weeks more for regional and remote locations. Please allow more time during peak seasonal periods eg Christmas. 

Shipping costs for the premium framed prints are expensive due to their size & weight (can go over AUD$200/print), however you will receive free Australia wide shipping for all framed prints.

We take great care and pride in packing our frames to ensure they arrive safely, and well presented.

A2

Parcel dimensions: 63x17x73cm, Weight 4kg

70x50cm

Parcel dimensions: 81x17x91cm, Weight 5kg

A1

Parcel dimensions: 81x17x103cm, Weight 7kg

100x75cm

Parcel dimensions: 85x12x115cm, Weight 10kg

A0

Parcel dimensions: 101x12x131cm, Weight 12kg

Purchase

We Accept All Major Credit Cards Such As Visa, Mastercard, American Express, As Well As Paypal, Apple Pay And Google Pay.

Once an order has been automatically started at one of our printing facilities, we cannot make any changes. That said, we usually have up to 12-24 hours to correct mistakes and make adjustments.

So, if you realise a mistake’s been made during the checkout process, please let us know immediately.

We’re happy to help with custom requests. Please get in touch through the contact form and let us know a little bit more about how we can assist, including your location, which print (the URL would be great), your preferred print, and any other information.

We will do our best to respond within 24 hours.

Shipping

Update: We are actively following the latest developments and news about the COVID-19 outbreak. While we continue to fulfil orders, fulfilment time will take longer than normal due to a reduced capacity at our print facilities in the USA and Europe.

Additionally, more countries are limiting passenger flights and some borders remain closed. While this doesn’t directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders.

We appreciate your patience and support!

As with our normal production schedule, each product is individually printed after you order it, so please allow 2-5 business days in order for us to produce your print.

North America: 5-10 business days. 

Europe: 5-14 business days. 

Australia, New Zealand and Oceania: 5-14 business days. 

Asia Pacific: 10-20 business days. 

Latin America and the Caribbean: 10-20 business days. 

We will do our best to meet these shipping estimates, but we can't guarantee them. Your actual delivery time will depend on the shipping method you choose. 

Depending on your location, prints will be shipped from one of our printing partners in the USA, Spain, Australia, and Latvia. 

While we work our hardest to meet these delivery estimates, there are elements beyond our control. You may receive the order past its EDT for reasons like:

Border restrictions due to COVIDShipping related delays like failed delivery attempts, service disruptionsHigh demand at the holidays (prints ordered after December 5th are NOT guaranteed to arrive before Christmas

If you haven’t received your order by its EDT, please allow a few more days. 

For Premium Framed Prints (Australia Only):

All our premium framed prints ship directly from our workshop in Melbourne. Please allow up to 1 week for your order to be produced. Then allow additional time for shipping to you depending on your location.

Shipping times to most major Australia metropolitan cities is less than 1 week.  Allow up to 1-2 weeks more for regional and remote locations. Please allow more time during peak seasonal periods eg Christmas. 

Prints are rolled and shipped in kraft tube boxes. You’ll receive a tracking number once it’s been shipped.

Yes Absolutely! We Ship Art Prints To More Than 100 Countries Worldwide.

Premium Framed Prints Only Available In Australia.

Unfortunately not. We must ship to physical addresses.

As an alternative, we’d be more than happy to arrange a delivery to your company or work address. 

Due to COVID-19, we have had to temporarily pause our express shipping worldwide until further notice. We appreciate your understanding.

Returns & Refund

Oh no! While we hope this never happens, we know that it may. So if the product has been damaged in shipping, please send us a photo verification of the damaged good to support@peteryanstudio.com.

We’ll gladly send a replacement at no cost to you. What’s more -  there’s no need to send the original shipment back.

We want you to be stoked with your purchase, so if you’re not, let us know. Please contact us within 3 days of delivery if there are any problems with your other. 

Our prints are custom-made to order, so unless they arrive damaged or defective, we can't accept returns or offer a refund for a change of mind.

If the product is damaged in the mail, please send us photo verification of the damaged goods to support@peteryanstudio.com, then we’ll gladly send a replacement at no cost to you.

Gift Cards

Yes, provided there is still a balance remaining on the card.

Yes. You can redeem another gift card during checkout.

Yes, gift cards are a form of payment.

No. Gift cards are equivalent to money, so therefore they cannot be discounted.

No. The gift cards do not have an expire date, however please note that they are non-refundable once purchased.

About Peter Yan Studio

Peter Yan Is An Australian Travel Photographer and Creative Entrepreneur based in Melbourne, Australia. Read More

Not at the moment, but it’s always been a dream to have one. Hopefully one day soon!

Thank you for supporting an independent artist and my original work!

Please Either Use The Contact Form, Or Email Us Support @Peteryanstudio.Com