FAQ

COVID-19 Update

We're actively following the latest developments about the Covid-19 outbreak. We are continuing to fulfil orders, although fulfilment time will take longer than expected due to a reduced capacity at our print facilities in both USA and Europe. More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders. We appreciate your patience and support!

About Our Prints

Lustre Is Our Premier Paper Offering And It Has A Slight Gloss With A Subtle, Often Pearl-Like Texture, Providing You With Highly Saturated Look And Maximum Ink Coverage. Because Of Its Saturation And Resistance To Fingerprints, Lustre Paper Is A Popular Choice For Giclée Quality Photographic Prints.

10 Mil (0.25 Mm) Thick

Matte Has More Of A Texture Than Lustre, It Has A Very Smooth, Non-Glare Surface. We Use Thick And Durable Paper. Each Print Is Giclée-Printed On Archival, Acid-Free Paper That Yields Brilliant Prints To Brighten Up Any Room.

10.3 Mil Thick

It’s A Hard Question To Answer Because It All Comes Down To Your Personal Preference. Most Of Our Customers Choose Lustre Because It Is A Beautiful Marriage Of Matte And Glossy, Our Lustre Finish Brings The Best Of Both Worlds, And It Looks Amazing Especially If You’re Going To Frame It Behind A Glass. Some People Prefer Matte Because It Has More Textured Surface And Not As Reflective As Glossy Paper.

Depending On Your Shipping Location, 99% Of Our Printing Jobs Will Be Processed In The Usa And Europe.

Most Of Our Prints Come In 12X16 In, 16X20In, 18X24In And 24X36In

These Are True Sizes, Edge To Edge, Which Means You Can Either Frame Them As They Are, Or Add White Borders To Make The Overall Frames Bigger (A Very Popular Option)

Our Prints Are Only Shipped In Tube Boxes. You Will Need To Frame It Yourself.

A Lot Of Places Sell Photo Frames (Eg Ikea) Or You Can Get Custom Framing By Visiting A Local Photo Framing Shop. (Yelp Or Google Search). There Are Plenty Of Places That Offer Such Services In Almost Every City.

We Strive For A High Degree Of Image Accuracy. However, In Some Cases, The Visual Representation May Be Approximate, Or Prints May Vary. If You Are Not Satisfied With The Product You Receive, You May Return It Within 30 Days For A Refund. Please Note: You Will Be Responsible For The Return Shipping Fees Due To Change Of Mind.

About Ordering

We Accept All Major Credit Cards Such As Visa, Mastercard, American Express, As Well As Paypal, Apple Pay And Google Pay.

If You Realise A Mistake Has Been Made During The Checkout Process, Please Contact Us Immediately. Unfortunately We Cannot Make Any Changes To Your Order Once It’s Being Fulfilled At One Of Our Printing Facilities. Usually We Will Have Up To 24 Hours To Correct Mistakes And Make Adjustments.

Yes We Do! Please Contact Us Using The Contact Form, And Tell Us More Eg Your Location, Which Print (Url), Preferred Size Etc

We Try Our Best To Respond Within 24 Hours.

About Shipping

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Update: We're Actively Following The Latest Developments About The Covid-19 Outbreak. We Are Continuing To Fulfil Orders, Although Fulfilment Time Will Take Longer Than Expected Due To A Reduced Capacity At Our Print Facilities In Both Usa And Europe. More Countries Are Limiting Passenger Flights And Closing Their Borders. While This Doesn't Directly Impact Cargo, Fewer Passenger Flights Mean Fewer Transit Options For Shipments And Longer Lines At Borders. We Appreciate Your Patience And Support!

Each Product Is Individually Printed And Assembled When You Order It, So Please Allow 2-5 Business Days Manufacture Time For Your Prints.

North America: 5-7 Business Days. Europe: 5-10 Business Days. Australia, New Zealand And Oceania: 7-15 Business Days. Asia Pacific: 10-20 Business Days. Latin America And The Caribbean: 10-20 Business Days. We Will Do Our Best To Meet These Shipping Estimates, But Can't Guarantee Them. Actual Delivery Time Will Depend On The Shipping Method You Choose. Prints Will Be Shipped From Either Europe Or Usa. Prints Are Shipped In Kraft Tube Boxes With Plastic End Caps. Due To High Demand, Prints Ordered After December 5Th Are Not Guaranteed To Arrive Before Christmas.

Prints Are Carefully Rolled, And Shipped In Kraft Tube Boxes. You Will Receive A Tracking Number Once It’s Been Shipped.

Yes Absolutely! We Ship To More Than 100 Countries Worldwide.

No, Unfortunately We Must Ship To Physical Addresses. However We're More Than Happy To Deliver To Your Company Or Work Address Too.

Due To Covid-19, We Temporaryily Have Paused Express Shipping Worldwide Until Further Notice.

About Returns & Refund

Oh No! Hopefully This Will Never Happen, But If The Product Is Damaged In The Mail, Please Send Us Photo Verification Of The Damaged Goods To Support@Peteryanstudio.Com, Then We’ll Gladly Send A Replacement At No Cost To You. You Do Not Need To Send The Original Parcel Back.

We Want You To Be Stoked With Your Purchase, So If You’re Not, Let Us Know. Please Contact Us If You Have Any Problems With Your Order. Please Contact Us Within: 3 Days Of Delivery. Ship Items Back Within: 30 Days Of Delivery. Please Note: For Any Change Of Mind Returns, You Will Be Responsible For The Return Shipping Fees.  We Will Initiate The Refund As Soon As We Receive A Tracking Number From You, So That Way You Don’t Have To Wait.

Please Ensure The Item Is Returned In Its Original Condition.

About Peter Yan Studio

Peter Yan Is An Australian Travel Photographer And Creative Entrepreneur Who Has Visited Locales Far And Wide. He Is Well Known For His Unique Style In Landscape And Aerial Photography. To Date, Peter's Artwork Has Appeared In More Than 30 Galleries Worldwide. His Work Has Been Featured In Publications Such As GQ, Condé Nast Traveler And Lonely Planet. Read More

Not At The Moment, But Hopefully One Day Soon! 

Thank You For Supporting Us Independent Artists And Our Original Work!

Please Either Use The Contact Form, Or Email Us Support @Peteryanstudio.Com