FAQ
What happens after I place my order?
What happens after I place my order?
Once you place your order, you’ll receive an email confirmation right away, so please double-check that your email address is entered correctly. Every print is hand-framed to order. Please allow 1–2 weeks for production.
You’ll get another email with a tracking link and your tax invoice as soon as the order is ready to ship. Shipping then takes 2–5 business days, depending on your location.
What are the framing options?
What are the framing options?
Our solid wood frames are made from plantation-grown timber, in smooth matte white, smooth matte black, or genuine Australian Victorian Ash / oak.
Where are the framed prints made?
Where are the framed prints made?
Every frame is custom-made and handcrafted by Peter’s trusted team of picture framers, here in Australia.
Do you ship framed prints across Australia?
Do you ship framed prints across Australia?
Yes. Delivery is free Australia-wide. We only produce and ship framed prints within Australia.
What are the measurements of the frame?
What are the measurements of the frame?
The external frame size is slightly larger than the listed print size, as the frame adds width and depth.
For the Classic Collection, the frame adds about 2 cm to each side of the print, with a depth of 3 cm. For the Signature Collection, the frame adds about 3 cm to each side, with a depth of 4.5 cm.
All frames are handcrafted, so slight variations of up to 5 mm can happen.
Do they come with hangers?
Do they come with hangers?
Classic Collection frames (Small, Medium, Large, and Gallery) are finished with metal hangers and wire, ready to hang. Signature Collection frames (Curator and Masterpiece) include D-rings for secure hanging. Learn more about hanging your artwork.
Is it glass or acrylic?
Is it glass or acrylic?
We only use a high grade of durable acrylic glazing. It’s optically clear, lightweight, and safe to handle and hang, with no risk of broken glass.
Do you have a physical store?
Do you have a physical store?
Not at the moment. The studio is online, and we’re here seven days a week if you need a hand choosing a piece.
Can I change my order?
Can I change my order?
Once an order has gone to the workshop, we can’t make changes. That said, we usually have 12–24 hours to fix a mistake.
If you realise something’s wrong after checkout, please email us straight away at support@peteryanstudio.com.
How Long Does Shipping Take?
How Long Does Shipping Take?
Every framed print is made to order. Please allow 1–2 weeks for production. Shipping then takes 2–5 business days, depending on your location. You’ll get a tracking link as soon as the order is ready to ship. Delivery is free Australia-wide.
How do you ship the prints?
How do you ship the prints?
We’ve refined the packaging over the years so your artwork arrives the way it left us. Each framed print is packed with care in a heavy-duty, recyclable corrugated box, with as little plastic as we can get away with.
My print arrived damaged or incorrect. What should I do?
My print arrived damaged or incorrect. What should I do?
We take great pride in the quality and care of every order, but on rare occasions, something may go wrong during transit. If your print arrives damaged or you received the wrong item, we’re here to make it right.
Please email us at support@peteryanstudio.com with photo verification showing both a close-up and full view of the issue, including the packaging if possible. This helps us understand what happened and ensures we can prevent it in the future.
Once received, we’ll organise a replacement for you at no cost.
I’ve changed my mind. Can I get a refund?
I’ve changed my mind. Can I get a refund?
Each framed print is custom-made to order, which means we’re unable to offer returns or refunds for change of mind.
However, your satisfaction means everything to us. If there’s an issue with your order, please contact us within 30 days of delivery, and we’ll do our best to assist.
For damaged prints, please email support@peteryanstudio.com with photos of the damage. We’ll gladly send a replacement at no extra charge.
Are these original photographs?
Are these original photographs?
Yes. Every piece is photographed by Peter Yan.
What sizes do you offer?
What sizes do you offer?
Six framed sizes, and three frame colours: Black, White, and Natural Oak.
Classic Collection:
Small 59 × 42 cm, Medium 70 × 50 cm, Large 84 × 59 cm, Gallery 119 × 84 cm.
Signature Collection:
Curator 140 × 100 cm, Masterpiece 160 × 110 cm.
Not every print is offered in every size. If the file won’t hold the resolution, we don’t offer the larger sizes for that image. The sizes on each product page are the ones that print cleanly. From AUD 385, with free delivery in Australia.








