Our solid wood frames are produced using only plantation grown, environmentally sustainable timber in either a smooth matte white, smooth matte black or a genuine Australian Victorian Ash/Oak. 

Every frame is custom-made and handcrafted by Peter’s trusted team of master picture framers. Frames for the Classic Collection are made in our Melbourne workshop, while our Signature Collection frames are crafted in Sydney, where each piece is assembled with museum-grade detail and precision.

Currently we only produce and ship framed prints within Australia.

Shipping framed items internationally from Australia is unfeasible and difficult for a number of reasons. Firstly, the costs are extremely high given the dimensions and size of framed items when they are packaged. Sometimes higher than the cost of the actual framed print. There are also challenges around quarantine (when shipping wooden frames) for many countries and complex rates of import taxes and duties (e.g.: VAT in the EU) which are different for every country. These fees are payable up front, depending on the retail sale value of the item as well.

The external frame size is slightly larger than the listed print size, as the frame adds width and depth.

For the Classic Collection, the frame adds approximately 2 cm to each side of the print, with a depth of 3.7 cm (from the wall to the front of the frame).

For the Signature Collection, the frame adds approximately 3 cm to each side, with a depth of 4.5 cm.

Please note that all frames are handcrafted, so slight variations of up to 5 mm may occur.

Classic Collection frames (Small, Medium, Large & Gallery) are professionally finished with metal hangers and wire, ready to hang.

Signature Collection frames (Curator & Masterpiece) Include D-rings for secure hanging.

We only use the highest grade of durable acrylic glazing, engineered to offer the highest optical clarity, whilst being lightweight and safe to handle and hang without any risk of breaking. 

Please allow up to 5mm variance on dimensions as these frames are hand-made.

We were so close to open our first pop-up store in 2020, but the plan has been indefinitely postponed due to Covid-19. Hopefully one day in the near future.

Luckily our online store is open 24/7!

Thank you for supporting an independent artist and a small Aussie business. ❤️

Once an order has been submitted to our workshop, we cannot make any changes. That said, we usually have 12-24 hours to correct mistakes and make adjustments.

So, if you realise a mistake’s been made during the checkout process, please let us know immediately.

All of our premium framed prints are handcrafted to order. Please allow up to 2 weeks for your piece to be produced.

Standard shipping times:

• Metro areas (Australia): 2–5 business days

• Regional & remote locations: Please allow extra time

• Peak periods (e.g. Christmas): Expect potential delays

We appreciate your patience as we ensure each print is made and delivered with care.

We’ve refined our packaging methods over the years to ensure your artwork arrives safely and in pristine condition. Each framed print is packed with meticulous care by our team.

We use:

• Heavy-duty, environmentally friendly cardboard boxes in multiple sizes

• 8mm thick corrugated board engineered for impact resistance

• Minimal use of air pillows and no excess plastic – everything is 100% recyclable

Your order is both beautifully presented and protected for the journey.

We take great pride in the quality and care of every order, but on rare occasions, something may go wrong during transit. If your print arrives damaged or you received the wrong item, we’re here to make it right.

Please email us at support@peteryanstudio.com with photo verification showing both a close-up and full view of the issue, including the packaging if possible. This helps us understand what happened and ensures we can prevent it in the future.

Once received, we’ll organise a replacement for you at no cost.

Each framed print is custom-made to order, which means we’re unable to offer returns or refunds for change of mind.

However, your satisfaction means everything to us. If there’s an issue with your order, please contact us within 3 days of delivery, and we’ll do our best to assist.

For damaged prints, please email support@peteryanstudio.com with photos of the damage. We’ll gladly send a replacement at no extra charge.