Returns and Exchanges
We want you to be stoked with your purchase, so if you’re not, let us know. We ask that you please contact us within 3 days of delivery if you have any problems with your order.
If the product is damaged in the mail, please send us photo verification of the damaged goods to firstname.lastname@example.org or via the chat. We will issue a replacement once the damage has been verified.
Please note that each print is custom-made to order, we do not accept returns or offer a refund for change of mind.
Additionally, please double-check that your address has been entered correctly. We are not able to reship or refund any lost items due to incorrect shipping details.
My Print Arrived Damaged? What Do I Do?
Oh no! While we hope this never happens, we know that it may. So if the product has been damaged in shipping, please send us a photo verification of the damaged good to email@example.com.
We’ll gladly send a replacement at no cost to you.
I Changed My Mind, Can I Get A Refund?
If you wanted to make changes or cancel your order, please contact us via email or chat as soon as possible (within 3 hours). Once your order has been sent off for production, we will no longer be able to accept cancellations or refund.
Because our prints are custom-made to order, so we do not accept returns or offer a refund for change of mind.
What happens if a parcel wasn't delivered to me, but the tracking states that it was?
There may be cases where the delivery was made, but the package was left in an unexpected location at the recipient's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
Please ensure your shipping address is entered correctly. If the parcel was marked as delivered by the carrier, but the recipient has yet to receive it due to incorrect address, we won't cover the cost of reshipping or refunding the order.
You can contact us through our contact page! We will be happy to assist you.